Accessible Customer Service Plan

Providing Services to People with Disabilities

This policy is consistent with the Accessibility Standards for Customer Service (Customer Service Standard) made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Scarfone Hawkins LLP is committed to excellence in serving all clients, including people with disabilities. Scarfone Hawkins LLP is committed to maintaining an accessible environment for persons with disabilities in the delivery of its services.


Scarfone Hawkins LLP will use reasonable efforts to ensure that its policies, practices and procedures governing the provision of its services to persons with disabilities are consistent with the firm’s commitment to providing its services in a way that respects the dignity and independence of persons with disabilities.

The firm will use reasonable efforts to ensure that persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other clients, and that persons with disabilities have opportunities equal to others to obtain, use and benefit from the firm’s services.

Scarfone Hawkins LLP will provide accessible legal advice and documentation in accessible formats where necessary, and will communicate with clients with disabilities about their preferred mode of communication. Scarfone Hawkins LLP will answer questions our clients may have about our legal advice, documentation, and invoicing in person, by email, by telephone or by other means if telephone communication is not suitable to our client’s communication needs or is not available.


This policy applies to Scarfone Hawkins LLP’s services that are provided externally to the public or to third parties. The policy applies to all lawyers and staff at the firm, agents, volunteers, clients, and visitors to the firm. All areas of the firm are accountable for providing accessibility to persons with disabilities.

Providing services to persons with disabilities

The firm is committed to excellence in serving all clients, including persons with disabilities, and will carry out its functions and responsibilities by: Communicating with persons with disabilities in ways that take into account their disability; Serving persons with disabilities who use assistive devices;